FAQ
turning houses into homes
Will i receive an order confirmation for my purchase?
Yes, once you have completed your order an automated receipt will be emailed to the address provided.
If you’ve not received your order confirmation, please ensure you have checked your spam or junk inbox, these emails do occasionally end up there
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DISPATCHED?
We aim to send out all orders within 3 working days of receiving them.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Once we have dispatched your order, delivery usually takes between 2 – 4 working days. We’ll send you an email once your order has been dispatched with further details.
HOW CAN I FIND OUT FURTHER DETAILS FOR AN ITEM?
We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, slight variations in colour and size may occur from time to time. All products shown are subject to availability. If you require further details for an item, please contact us on info@emilyshw.com
I WOULD LIKE TO RETURN MY ITEM
We hope you will love your purchase, but if you find it unsuitable or you’re not entirely satisfied, please contact us on info@emilyshw.com
THE ITEM ON SITE IS SHOWING AS OUT OF STOCK, WILL THIS BECOME AVAILABLE IN THE FUTURE?
There is limited stock for items and therefore items are subject to availability. If the item is displaying as out of stock, it is no longer available. We do update our site with new products so keep a look out for similar items!
CAN I AMEND MY ORDER?
You can amend your order any time before check-out, but once your order has been placed, we are unable to make further amendments to it. If you wish to change your delivery address, please email us on info@emilyshw.com
I AM AWAITING A REFUND FOR AN ITEM
We will always contact you via email to let you know a refund for your order has been processed. Please note that this can take several days to appear on your bank statement. If you’ve not received your refund confirmation within 5 working days, please ensure you have checked your spam or junk inbox first before contacting us.
DO YOU ACCEPT BULK ORDERS?
Yes, we do. Please contact us on info@emilyshw.com for more information.